PRIVACY POLICY

 

BACKGROUND:

 

Indoor Climate Solutions Ltd understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy ofeveryone who visits this website, indoorclimatesolutions.co.uk. Our site will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

 

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of our siteand you will be required to read and accept this Privacy Policy when signing up for an Account. If you do not accept and agree with this Privacy Policy, you must stop using our site immediately.

 

  1. Definitions and Interpretation

 

In this Policy the following terms shall have the following meanings:

 

“Account” means an account required to access and/or use certain areas and features of indoorclimatesolutions.co.uk
“Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Part 14, below; and
“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;

 

  1. Information About Indoor Climate Solutions Ltd

 

indoorclimatesolutions.co.uk is owned and operated by Indoor Climate Solutions Ltd a limited Company registered in England under company number 4079760.

 

Registered address: Cranmore Place, Cranmore Drive, Shirley, West Midlands B90 4RZ.

 

Main trading address: Cranmore Place, Cranmore Drive, Shirley, West Midlands B90 4RZ.

 

VAT number: 765 3042 35

 

Data Protection Officer: Data Officer

 

Email address: info@ics-damp.co.uk

 

Telephone number: 01299 403 893.

 

Postal Address: Cranmore Place, Cranmore Drive, Shirley, West Midlands B90 4RZ.

 

  1. What Does This Policy Cover?

 

This Privacy Policy applies only to your use of our website indoorclimatesolutions.co.uk. Our Site may contain links to other websites. Please note that Indoor Climate Solutions Ltd have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

 

  1. What is Personal Data?

 

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

 

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

 

  1. What Are My Rights?

 

Under the GDPR, you have the following rights, which Indoor Climate Solutions Ltd will always work to uphold:

 

  • The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 15.
  • The right to access the personal data we hold about you. Part 13 will tell you how to do this.
  • The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact Indoor Climate Solutions Ltd using the details in Part 15 to find out more.
  • The right to be forgotten, i.e. the right to ask Indoor Climate Solutions Ltd to delete or otherwise dispose of any of your personal data that we have. Please contact Indoor Climate Solutions Ltd using the details in Part 15 to find out more.
  • The right to restrict (i.e. prevent) the processing of your personal data.
  • The right to object to Indoor Climate Solutions Ltd using your personal data for a particular purpose or purposes.
  • The right to data portability. This means that, if you have provided personal data to Indoor Climate Solutions Ltd directly, or using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask Indoor Climate Solutions Ltd for a copy of that personal data to re-use with another service or business in many cases.
  • Rights relating to automated decision-making and profiling. Indoor Climate Solutions Ltd do not use your personal data in this way.

 

For more information about Indoor Climate Solutions Ltd use of your personal data or exercising your rights as outlined above, please contact Indoor Climate Solutions Ltd using the details provided in Part 15.

 

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

 

If you have any cause for complaint about Indoor Climate Solutions Ltd use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

 

  1. What Data Do We Collect?

 

Depending upon your use of www.indoorclimatesolutions.co.uk Indoor Climate Solutions Ltd may collect some or all of the following personal and non-personal data (please also see Part 14 on our use of Cookies and similar technologies.

 

  • Name;
  • Email address;
  • Telephone number;
  • Business name;
  • Address;

 

  1. How Do You Use My Personal Data?

 

Under the GDPR, Indoor Climate Solutions Ltd must always have a lawful basis for using personal data. This may be because the data is necessary for Indoor Climate Solutions Ltd performance of a contract with you, because you have consented to our use of your personal data, or because it is in Indoor Climate Solutions Ltd legitimate business interests to use it. Your personal data may be used for the following purposes:

 

  • Supplying our services to you. Your personal details are required in order for Indoor Climate Solutions Ltd to enter into a contract with you.
  • Personalising and tailoring our services to you.
  • Communicating with you. This may include responding to emails or calls from you.
  • With your permission and/or where permitted by law, Indoor Climate Solutions Ltd may also use your personal data for marketing purposes, which may include contacting you by email or telephone, text message or post with information, news, and offers on our services. You will not be sent any unlawful marketing or spam. Indoor Climate Solutions Ltd will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

 

  1. How Long Will You Keep My Personal Data?

 

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for as long as required to complete the service we have provided to you.

 

  1. How and Where Do You Store or Transfer My Personal Data?

 

Indoor Climate Solutions Ltd will only store or transfer your personal data in the UK. This means that it will be fully protected under the GDPR.

 

  1. Do You Share My Personal Data?

 

We may share your personal data with other companies in our group for services we have been contracted to provide.

 

We may sometimes contract with the following third parties to supply certain products or services. These may include payment processing.

 

If any of your personal data is required by a third party, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 9.

 

In some limited circumstances, wemay be legally required to share certain personal data, which might include yours, if we areinvolved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

 

  1. How Can I Control My Personal Data?

 

11.1       In addition to your rights under the GDPR, set out in Part 5, when you submit personal data via Our Site, you may be given options to restrict our use of your personal data. In particular, weaim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us, which you may do by unsubscribing using the links provided in our emails.

 

11.2       You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

 

  1. Can I Withhold Information?

 

You may access Our Site without providing any personal data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.

 

You may restrict our use of Cookies. For more information, see Part 14 our Cookie Policy.

 

  1. How Can I Access My Personal Data?

 

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

 

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15.

 

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

 

We will respond to your subject access request within one month. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

 

  1. How Do You Use Cookies?

 

 Our Site may place and access certain Cookies on your computer or device. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve our services. In addition, Our Site uses analytics services provided by Google Analytics and Google AdWords, which also use Cookies. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling us to better understand how people use Our Site.

 

  1. How Do I Contact You?

 

To contact Indoor Climate Solutions Ltd about anything to do with your personal data and data protection, including making a subject access request, please use the following details for the attention of Julie Reeves:

 

Email address: info@ics-damp.co.uk.

 

Telephone number: 01299 403893

 

Postal Address: Cranmore Place, Cranmore Drive, Shirley, West Midlands B90 4RZ.

 

  1. Changes to this Privacy Policy

 

Indoor Climate Solutions Ltd may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

 

Any changes will be immediately posted on www.indoorclimatesolutions.co.uk and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. Indoor Climate Solutions Ltd recommends that you check this page regularly to keep up-to-date.

 

July 2018 (V1)